What makes us special

We believe three key ingredients ensure our approach helps you achieve ‘people-centric’ innovation


Design thinking

Design thinking is a solution-focused method used to discover and define your customers unmet needs, so we can utilise those insights to develop and deliver improvements to your service offering.

It’s a proven method for creating a ‘people-centric’ culture which connects cross-functional teams within your organisation.


Lego Serious Play

Lego Serious Play is a facilitated meeting, communication and problem-solving method, where participants are led through a series of questions, which go deeper and deeper into the subject matter.

Used by Nasa, Google and many of the world’s leading companies Lego Serious Play maximises the full potential, insight, confidence and commitment of all the meeting participants to enhance innovation and business performance.

We use this method when conducting interviews with our client’s customers as this unique, fun style of interview puts them at ease leading to more valuable customer insights.


Co-creation Workshops

Depending on your teams experience levels our co-creation workshops can be done with our without our client’s customers being present.